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Create a support ticket and get help.
Existing customer? Open a ticket here to obtain priority.

Why online support is more efficient.

  1. Online support is faster. Our experience shows that we can resolve problems reported via email in the time it would have taken just to explain what was wrong via a phone call. It’s true that a small number of issues are better discussed via phone, and where that applies we will call back.
  2. The right person for the job. By handling support requests via email support tickets, we transparently route each one to the most appropriate engineer without delay. The request gets into the hands of a subject matter expert straight away, ensuring that you get the very best help quickly and accurately.
  3. Focus. Complex technical issues require full concentration to investigate and resolve. Explaining complex issues in written form forces a certain clarity that cannot be delivered orally.
  4. Traceability and quality control. If something goes wrong during the support process and the case is referred to management for review, that absolute written record leaves nowhere to hide. There is no “he said, she said”, only fact, so the correct remedial actions can be taken without question.

Contact sales to learn more about us and our services. We speak German and English and we will call you back if you prefer.

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What's your billing model?

It's a consumption-based billing model, whereby users are billed by the hour. Essentially, it’s a lot like a prepaid mobile phone plan, where payment is made in advance (prepaid principle). You prepay for credits, which are then balanced against the consumption of services. This results in no minimum contract terms or any other liabilities.

What payment methods do you accept?

Currently we accept MasterCard, Visa and American Express. If you are an Enterprise and Bank Transfer (PO approach) is your only method, please contact us. Bitcoin as payment method will be supported soon.

What currency do you charge in?

As a Swiss company, Flow only charges in Swiss franc (CHF). 1 CHF is usually equal to 1 USD. Here you can check the current and historical exchange rates.

What is the minimum amount for adding credit to my account?

There’s a minimum amount of 10 CHF you can add. That's about 10 USD.

What is Auto-recharge and how does it work?

If enabled, Auto-recharge automatically adds credit to your accounts balance when it falls below a certain amount. If disabled, the customer is responsible for manually recharging the credit.

How am I billed?

Billing for instances and other related services is based on hourly prices. Our automatic system gathers usage data every hour after which we deduct the usage from your account balance. Monthly prices are displayed for easier comparisons and they are approximations assuming a 30 day month.

Do you charge for stopped virtual machine instances?

Yes. Instances in a stopped state continue to reserve dedicated system resources (CPU, RAM, Storage, IP) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the delete button in the control panel.

Do you charge for stopped Mac Bare Metal devices?

Yes. Device in a stopped state continue to reserve the dedicated Mac device and therefore incur charges until you destroy/delete it. If you wish to no longer accumulate charges for a device, please use the delete button in the control panel.

Can I test the service before paying for it?

Yes. We offer all customers 10 CHF worth of free credits that you can use to try the service before making any payments. Certain functionalities are however restricted before the first payment to prevent abusive behaviour.

Can I get a refund if I don't use the service?

We do not issue refunds for unused services or credits.