Infrastructure & Security

Premium cloud services require premium infrastructure.

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100% Swiss-based.
Swiss advantage included.

Especially for sensitive data and mission-critical workloads, a secure and reliable cloud environment is essential. Not only security on technological and organizational level is important, also the infrastructure location is a key factor. Flow Cloud Platform offers it all.

Stability

Stability

In cloud computing operations, just like any other business, stability is key. Switzerland's international reputation is one of outstanding political, economic and social stability, and for good reason. In line with our fiercely preserved neutrality, we are independent of the EU and of any other jurisdiction.

Security

Security

With the highest standard of living and the lowest crime rate of all industrialised countries, Switzerland’s status as one of the world's safest countries makes it a perfect place to host and protect sensitive data in the cloud.

Privacy

Privacy

Switzerland boasts some of the strictest personal and corporate data privacy laws in the world, making it the optimal location for sensitive data. Data stored on Swiss soil is safeguarded by the Swiss Federal Data Protection Act (DPA) and the Swiss Federal Data Protection Ordinance (DPO).

Premium data center facilities.

Flow Cloud Platform is based in two state of the art data centers in Switzerland: ZRH1 (Zurich), the most modern DC on Swiss soil; and ALP1 (Luzern), located at the edge of the Swiss Alps. With ISO/IEC 27001 and PCI DSS certifications and FINMA-RS 18/3 compliance, we operate only in trustworthy and premium data centers.

About ZRH1

About ZRH1

Location: Zurich, Switzerland

Operator: e-shelter Schweiz AG

  • ISO/IEC 27001 certified
  • ISO/IEC 9001 certified
  • ISO/IEC 5001 certified
  • PCI DSS certified
  • FINMA-RS 18/3 compliant
  • Two independent feeds on the medium voltage level 16 kV
  • Two separate UPS systems (A- and B-supply)
  • Redundant emergency power system with diesel generators


About ALP1

About ALP1

Location: Luzern, Switzerland

Operator: CKW Fiber Services AG

  • ISO/IEC 27001 certified
  • FINMA-RS 18/3 compliant
  • Two independent feeds on the medium voltage level 16 kV
  • Two separate UPS systems (A- and B-supply)
  • Redundant emergency power system with diesel generators


Outstanding connectivity.
Global and regional.

Several peering connections with major local actors grant us first class performance in the region, with excellent connectivity to all international nodes. We are redundantly connected to different Tier 1 and Tier 2 IP‑transit providers with multiple 10GB links, and we of course offer full DDoS protection across the network. 

DDoS protection

DDoS protection

Our entire infrastructure is protected by an external DDoS protection system. In the case of a DDoS attack, traffic will be re-routed through our external scrubbing centre and filtered.

24/7 NOC service

24/7 NOC service

Every element of our network infrastructure is monitored around the clock by our internal Network Operations Centre (NOC). Any malfunctions are immediately reported and managed by our dedicated staff.

IPv4 & IPv6 support

IPv4 & IPv6 support

We offer dual stack protocols, IP addressing (IPv4), next generation (IPv6) addressing or even both, for your connectivity needs.

Trusted, ISO 27001 certified infrastructure.

Highly available by design, the entire architecture is designed to be fully redundant with no single point of failure. Exclusively built using enterprise-class components, it offers proven reliability, high performance and simple expandability.

Tier 1 Storage

Tier 1 Storage

As one of the most critical components of an IaaS environment, Tier 1 storage systems are our go-to choice when it comes to offering the best possible protection of data integrity. Our all-flash storage systems use 100% NVMe-based drives and are perfect for mission-critical workloads. Our customers also benefit from FIPS 140-2 validated and PCI DSS-compliant AES-256 data-at-rest encryption as a standard feature.

Advanced Networking

Advanced Networking

The Flow Cloud Platform comes with advanced networking functionalities as standard, like VPCs, Security Groups, Elastic IP addresses and more. It is perfectly suited for both simple and sophisticated network topologies.

High performance Computing

High performance Computing

Powered by the latest Intel server hardware (Compute), we support Microsoft Windows, OpenBSD, Ubuntu, Debian, CentOS, CoreOS and many more Linux distributions. All hosted on top of hardened hypervisors where high availability and live migration support come as standard. Powered by genuine Apple Mac hardware, with our Mac Bare Metal service we also support macOS.

Strong SLA and support by experts.

The availability and stability of our cloud platform is our top priority. With proactivity and focus on quality of services, we strive to offer the best customer experiences in every sense. Should malfunctions occur, our competent, in-house support team is available at any time.

99.9% Uptime guarantee

99.9% Uptime guarantee

Our realistic SLA (Service Level Agreement) promises hardware, network, and infrastructure uptime of 99.9% for all Flow cloud services (excluding scheduled maintenance, DDoS or force majeure). If we fail to meet this guarantee, you will be eligible to receive a credit to your account.

Basic, Advanced and Premium Support

Basic, Advanced and Premium Support

A choice between three plans. Basic Support is included and good enough for non-critical environments in which traditional severities and response times aren't needed. Advanced Support is for environments with business-critical environments (starting at 500 CHF /mo). Premium Support is designed for clients that operate business-critical 24×7 environments, which require highest priority of cases handling and a dedicated Technical Account Manager (starting at 5'000 CHF /mo).

Transparent communication

Transparent communication

With an externally hosted status page (https://status.flow.swiss) we guarantee timely, informative updates on maintenance, system incidents, and any occasional service interruption.

Learn more about our compliance